Payment Policy

At Tideseek, we strive to provide a seamless and secure shopping experience. Please review our payment policy below:

Accepted Payment Methods
We accept the following payment methods for your convenience:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: Apple Pay, Google Pay.
Other Payment Options: Shop Pay and other available methods displayed at checkout.
Payment Security
Your security is our priority. All transactions are processed through secure payment gateways that comply with the highest security standards (PCI-DSS). Your payment information is encrypted and never stored on our servers.

Order Confirmation
After completing your payment, you will receive an order confirmation email. This email will include your order number, a summary of your purchase, and estimated shipping times.

Payment Issues
If you encounter any issues during payment, please check the following:

Ensure your payment method details are entered correctly.
Confirm sufficient funds or credit availability.
Contact your bank or payment provider for authorization.
If the problem persists, reach out to us at contact@tideseek.com and we’ll assist you promptly.

Currency
All transactions are processed in USD (United States Dollar). Please note that exchange rates or additional charges may apply if you are using an international payment method.

Refunds & Cancellations
Refunds will be processed to the original payment method once your return is approved or a cancellation is confirmed. Depending on your payment provider, refunds may take up to 7 days to reflect in your account.

Billing Information
Ensure that your billing information matches the details on your payment method to avoid delays or errors. For security purposes, we may require additional verification for certain transactions.

Contact Us
If you have any questions or concerns regarding payments, please reach out to us:
📧 Email: contact@tideseek.com
☎️ Phone: +1 786 982 7461

📌 Address:  3008 Patrick St, Kissimmee, FL 34741, United States

We’re committed to making your shopping experience smooth and secure.

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My package is not received. What should I do?

Apologies for the trouble. Please provide your order number and contact us we will track your order for you.

What should I do if there are missing parts in my package?

Check the accessory list in your package for damaged parts. Send pictures of the outer box with SKU, PO, and ID for verification, and we'll send replacements.

What should I do if my packages/parts are damaged?

Please contact and send pictures of the broken parts, and we'll address the issues and send replacements promptly.

What should I do if my bank refuses payment?

The decline of your order is not from us end but from a third-party credit card institution, flagged as potentially fraudulent.

We recommend using a different credit card.