FAQs

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My package is not received. What should I do?

Apologies for the trouble. Please provide your order number and contact us we will track your order for you.

What should I do if there are missing parts in my package?

Check the accessory list in your package for damaged parts. Send pictures of the outer box with SKU, PO, and ID for verification, and we'll send replacements.

What should I do if my packages/parts are damaged?

Please contact and send pictures of the broken parts, and we'll address the issues and send replacements promptly.

What should I do if my bank refuses payment?

The decline of your order is not from us end but from a third-party credit card institution, flagged as potentially fraudulent.

We recommend using a different credit card.