Legal name: Ricardo Wodianer de Mello LTDA · Trade name: Wodi Consultoria · CNPJ: 44.189.505/0001-11
Data Protection Officer (DPO): Ricardo Wodianer de Mello · Privacy contact: contato@tideseek.com
In this policy, “we” and “Wodi Consultoria” refer to the company above. “Platform” means the AI agent system we operate for corporate customers.
The Platform is sold to companies that use it to talk to their customers. We act in two LGPD roles:
We are CONTROLLERS for data of people who contract or evaluate our services; Platform user access data; and people who submit forms on our site.
We are PROCESSORS for contacts, leads and end customers that the contracting company registers; conversations agents run on its behalf; knowledge bases and calendars it connects.
If you are an end customer of a company using our Platform, that company is the controller.
We process registration and Platform usage data; contacts and conversations (including media references and audio transcriptions); identity verification for forms (OTP challenges as hashes); public company data for B2B prospecting; calendar availability (not event content); and third-party credentials encrypted in a vault.
We request only calendar.freebusy and calendar.events (plus openid/email to show which account is connected). We do not read the content of existing events. Use complies with Google API Limited Use. Revoke at myaccount.google.com/permissions or in the Platform admin. The same approach applies to Microsoft Graph / Outlook.
Conversation and knowledge-base content may be sent to model providers (Anthropic, OpenAI, Google) under enterprise terms that do not use that content to train their models. Credentials and calendar secrets are never sent to models.
| Third party | Role |
|---|---|
| Anthropic, OpenAI, Google | LLM processing and audio transcription |
| Meta Platforms | WhatsApp Business Cloud API |
| Google / Microsoft | Calendar availability and event creation |
| Cloudflare | Form abuse protection (Turnstile) |
| Google Analytics 4 | Site audience measurement, only with your consent |
| Hostinger | Infrastructure hosting |
Plausible Analytics is intentionally omitted: we self-host it on our own infrastructure, so institutional site audience data is not sent to a third party.
We do not sell personal data or share it for third-party advertising.
Customer data is isolated in the database. Secrets are encrypted at rest. Relevant actions are audited. Retention periods include: access logs 6 months; audit trail 12 months; contracts/tax 5 years after the relationship ends; operator data during the contract + up to 30 days; OTP codes 10 minutes as hash; challenge records 6 months. “Do not contact” requests are kept indefinitely so the opposition can be honored.
Under Brazil’s LGPD you may request confirmation, access, correction, anonymization/blocking/deletion, portability, information about sharing, withdrawal of consent, and opposition to legitimate-interest processing. Write to contato@tideseek.com. DPO: Ricardo Wodianer de Mello.
Some processors process data outside Brazil (notably the United States), including LLM providers, Meta (WhatsApp) and Google Analytics 4, under LGPD art. 33 safeguards. GA4 transfers happen only after consent on the site banner. Plausible measurement does not create a third-party transfer because it runs on our infrastructure.
| Tool | What it does | Cookies | Consent |
|---|---|---|---|
| Plausible Analytics (self-hosted) | Aggregated visits, pages and traffic sources — no personal identification | None | Not required |
| Google Analytics 4 | Audience and navigation behavior with a visitor identifier | Yes | Prior consent required — loaded only after you accept |
While you do not accept, GA4 is not loaded and no data is sent to it. Refusal does not limit site access. Choice can be changed anytime via the banner. GA4 runs with anonymized IP. We do not enable Google advertising features; Google Signals remains off.
The Platform is intended for corporate use by adults (18+). We do not knowingly collect data from children or adolescents.
We may update this policy. The date at the top shows the latest revision; material changes are communicated to contracting customers through usual channels.